No mortgage officer answers the phone each voicemail is full

No mortgage officer answers the phone each voicemail is full

Bad customer service… Can’t arrive at financing administrator. Already been re-finance process. Turned in most of the records, overlooked 5 closings. However prepared! Losing profits. Difficult customer care. Bad package! Exactly how did they arrive at cuatro.5 mil during the conversion process? Pose a question to your Claims Lawyer Office.

It remain moving us to the new loan processors

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Awful customer support. I was speaking about a beneficial re-finance given that zero closer to closing than I was inside Summer. Customer service is actually a tale. They just import us to different people, and i am bounced doing such as for instance a golf ball. Really disappointed and you will upset and you can was swinging my personal home loan as quickly as possible. Dont strongly recommend The fresh new Rez after all.

My financing is actually which have Ditech also it was marketed to help you Brand new Rez

Do not use NEWREZ….most significant error We have made. Already been trying refi. Once the Could possibly get it is now Oct nonetheless waiting. I’ve sent an identical files for the several times. Can not reach some body from the mobile. My personal loan was acknowledged 2 months in the past nevertheless waiting. The organization are a joke go somewhere else.

The Rez is the poor mortgage company!! The latest Rez named and offered to refi my personal loan from the a beneficial lower interest. The loan Administrator Ryan said it will be easy no problem. He and additionally told you no need for the next appraisal because the loan was just one year dated and we just weren’t delivering any extra money away! HA… 5 weeks afterwards he’s asking for docs it actually have. The mortgage Processor do not see the docs I publish to their safe webpages. The brand new undoubtedly bad bank We have actually ever caused! Conserve the latest fury and acquire some other financial!!

NewRez/Shellpoint gotten our financial away from Ditech. Earliest commission to help you NewRez was at , hence we create through the NewRez web site to have automated Reno installment loan no credi checks no bank account costs on to begin every month. Every ran really up to . It never ever took the fresh fee that was said to be removed from our checking account! We didn’t notice until we got a call towards out of particular uncommon amount saying they were NewRez, don’t keep in touch with her or him even as we didn’t admit the number. Examined the account on the web thru the website and you may low and you may behold new October fee hadn’t come immediately obtained! Got with the mobile which have NewRez customer support instantaneously to acquire out the thing that was happening and you may is actually advised it actually was specific sorts of glitch. Mind you, money being transferring for commission really well because the ! There is certainly a good amount of cash in brand new family savings because of it! We talked which have a few more people to your , on second people bringing the commission over the phone with the brand new report of the girl that there might possibly be zero later fees, no payment and it also will be ACH. It’s now and on the web page it is demonstrating myself that it is an enthusiastic unapplied commission! What on earth, this is the October step one percentage and really should had been used as such Quickly into . Therefore we get on the device once again together with them now and query what’s happening? Is informed you to definitely she would immediately consult it be applied to the brand new October fee and you may you aren’t later We contacted our financial right after conversing with NewRez for the and you may the lending company said no take to during the payment was expected by the NewRez/Shellpoint, they (the financial institution) commonly ending one payment and in addition we provides a great amount of currency to fund cuatro several years of money! I have less than one year kept about this very first financial consequently they are certainly offered going to the state lawyer general’s work environment, the greater business bureau, hiring a lawyer and you will expenses it regarding today. Our very own on the internet membership with NewRez shows another commission becoming auto-paid is set to possess Nov step one, but if we try to glance at the scheduled automatic payments, they confides in us we cannot just like the account try past-due. This is so that wrong with the of a lot membership! We have Never been late in 29 many years with your home loan fee and now we enjoys the best credit rating more 850! Will they be now attending fuck our very own credit score? Prevent Her or him!

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